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Job Context
As the Service Delivery Manager, you will be the maestro of our client service orchestra, ensuring our IT and security services are delivered efficiently, effectively, and exceed client expectations.
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Job Responsibility
- Develop and implement service delivery processes and procedures.
- Manage a team of service delivery professionals.
- Oversee the delivery of IT and security services to clients, ensuring adherence to SLAs.
- Proactively identify and resolve client issues.
- Continuously improve service delivery processes for maximum client satisfaction.
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Additional Requirement
- Bachelor's degree in Business Administration, IT, or a related field.
- Minimum 5 years of experience in IT service delivery or project management.
- Strong understanding of IT service management frameworks (ITIL preferred).
- Excellent communication, interpersonal, and problem-solving skills.
- Proven ability to manage client relationships and expectations.
Dead Line Expired
Jobs Information
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Company Name
Pyralink Innovations -
Job Category
Office Management -
Job Position
Business Development -
Job Type
full time -
Salary
Negotiable -
Job Location
On-Site -
Deadline
06 Mar 2024