Service Delivery Manager

Job Context

As the Service Delivery Manager, you will be the maestro of our client service orchestra, ensuring our IT and security services are delivered efficiently, effectively, and exceed client expectations.
Job Responsibility
- Develop and implement service delivery processes and procedures.
- Manage a team of service delivery professionals.
- Oversee the delivery of IT and security services to clients, ensuring adherence to SLAs.
- Proactively identify and resolve client issues.
- Continuously improve service delivery processes for maximum client satisfaction.
Additional Requirement
- Bachelor's degree in Business Administration, IT, or a related field.
- Minimum 5 years of experience in IT service delivery or project management.
- Strong understanding of IT service management frameworks (ITIL preferred).
- Excellent communication, interpersonal, and problem-solving skills.
- Proven ability to manage client relationships and expectations.

Dead Line Expired

Jobs Information